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Retrieve Brand Details

MSP Services (V0.3.3)

Overview

The MSP API provides comprehensive management capabilities for managing multiple MSP managed tenant accounts. This API enables you to manage tenant accounts, control administrator access, customize branding, and schedule firmware upgrades.

The API is designed for managed service providers that manage multiple customer tenant accounts and need to control access delegation, branding customization, and device management operations.

What This API Does

  • MSP Tenant Management: Create, retrieve, update, and delete MSP managed tenant accounts and configuration settings
  • MSP Tenant Queries: Query and retrieve MSP customer or tech partner data
  • MSP Administrator Access Control: Grant or revoke MSP administrator access with role based permissions, delegation capabilities, and cross tenant access control
  • MSP Tenant Activation Management: Control MSP tenant status including activation, deactivation, and temporary support team access for troubleshooting
  • MSP Branding Customization: Configure custom branding for MSP tenants including logo uploads and brand settings
  • MSP Firmware Upgrade Scheduling: Schedule and manage firmware upgrades across managed devices
  • MSP Tenant Delegations: Establish and manage delegation relationships between MSP accounts, technology partners, and customer tenants
  • MSP Administrator Delegations: Manage administrator assignments and access permissions for MSP tenant accounts
  • MSP Administrator Invitations: Send email invitations to MSP administrators for tenant access and onboarding

Key Capabilities

  • Multi Tenant Operations: Manage multiple isolated MSP tenant accounts with independent configurations and administrator assignments
  • MSP Delegation Support: Support delegation between MSP accounts, integrators, installers, and tenant administrators
  • Role Based Access: Assign MSP administrators with specific roles and privilege groups for granular access control
  • MSP Tenant Management: Complete MSP tenant management from creation through deactivation and deletion
  • Support Access Control: Enable or disable temporary support team access to MSP tenants for assistance
  • Custom Branding: Upload and manage custom logos and branding configurations for MSP service delivery
  • Scheduled Upgrades: Configure firmware upgrade schedules with recurring or one time scheduling options for MSP managed devices
  • Query Capabilities: Retrieve MSP tenant data

Authentication & Authorization

This API uses bearer token authentication with role based access control. MSP administrators must have appropriate permissions to perform operations on tenant accounts and delegation relationships.

Ruckus Network Technical Documents
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Overview
URL
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Support Team
support@ruckuswireless.com
License
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https://api.ruckus.cloud
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Tenant Activation Management

Supports the activation and deactivation of a managed tenant. Control support team access for managed tenants.

Operations

View MSP

View MSP and VAR information. Note: this group of endpoints is used to view operational data. They don't provide the means to manage configuration.

Operations

Firmware Upgrade Scheduling

Manages firmware upgrade schedules for access points and switches. Supports recurring automated upgrades and one time manual scheduling options.

Operations

Tenant Delegation Management

Manages delegation relationships between service provider accounts, technology partners, installers, and tenant accounts. Supports assigning tenant accounts to technology partners and controlling organizational access permissions.

Operations

Administrator Access Control

Manages administrator assignments and access control for MSP tenant accounts. Supports assigning or removing administrators, configuring role based permissions and privilege groups, and managing cross tenant administrator access.

Operations

Tenant Account Management

Manages tenant accounts including creation, retrieval, updates, and deletion. Supports sending email invitations to tenant administrators and managing account configurations.

Operations

Brand Customization

Manages branding customization for managed service provider accounts. Supports uploading logo images, configuring contact information and portal settings such as custom domain names and support URLs.

Operations

Retrieve Brand DetailsDeprecated

Request

Retrieve MSP account branding, contact information, and portal settings. This method will be removed no sooner than 08/31/2026. The following URL GET /brandings can be used for this content.

No request payload

Responses

Ok

Bodyapplication/json
msp_labelstring

Unique label identifying the MSP.

Example: "msp-label"
logo_uuidstring

The UUID of logo file.

Example: "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg"
alarm_notification_logo_uuidstring

The UUID of alarm notification logo file.

Example: "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg"
ping_notification_logo_uuidstring

The UUID of ping notification logo file.

Example: "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg"
mlisa_logo_uuidstring

The UUID of RUCKUS one logo file.

Example: "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg"
ping_login_logo_uuidstring

The UUID of ping login logo file.

Example: "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg"
default_logo_uuidstring

The UUID of default logo file.

Example: "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg"
msp_fqdnstring

The FQDN of MSP portal.

Example: "wifi.sampledomain.com"
contact_support_urlstring

The URL at which to obtain customer support from your MSP.

Example: "http://support.sampledomain.com/"
contact_support_behaviorstring

The contact support behavior of MSP tenant.

Example: "redirect"
open_case_urlstring

The URL at which to open a customer support case with your MSP.

Example: "http://support.sampledomain.com/opencase"
open_case_behaviorstring

The open case behavior of MSP tenant.

Example: "redirect"
my_open_case_urlstring

The URL to view your open customer support cases.

Example: "http://support.sampledomain.com/myopencase"
my_open_case_behaviorstring

The my open case behavior of MSP tenant.

Example: "redirect"
change_password_urlstring

The change password URL of MSP tenant.

Example: "http://wifi.sampledomain.com/password"
msp_phonestring

Your MSP's customer support phone number.

Example: "+6501234567"
msp_emailstring

Your MSP's customer support email address.

Example: "support@msp.com"
msp_websitestring

Website URL for your MSP.

Example: "http://wifi.sampledomain.com"
msp_external_idstring

The MSP external account ID.

Example: "0015B000015bJEfQAM"
msp_tenant_namestring

Your MSP's name.

Example: "sampledomain Inc."
mspLogoFileDataListArray of objects(MspLogoFileData)

List of logo file metadata associated with the MSP account for branding purposes.

preferredWisprProviderobject(PreferredWisprProvider)

Preferred WISPr provider configuration for external captive portal authentication services.

domain_suffixstring

Domain suffix for MSP tenant email addresses and portal URLs.

Response
application/json
{
  "msp_label": "msp-label",
  "logo_uuid": "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg",
  "alarm_notification_logo_uuid": "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg",
  "ping_notification_logo_uuid": "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg",
  "mlisa_logo_uuid": "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg",
  "ping_login_logo_uuid": "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg",
  "default_logo_uuid": "b183ae56-e081-11e9-8a34-2a2ae2dbcce4.jpg",
  "msp_fqdn": "wifi.sampledomain.com",
  "contact_support_url": "http://support.sampledomain.com/",
  "contact_support_behavior": "redirect",
  "open_case_url": "http://support.sampledomain.com/opencase",
  "open_case_behavior": "redirect",
  "my_open_case_url": "http://support.sampledomain.com/myopencase",
  "my_open_case_behavior": "redirect",
  "change_password_url": "http://wifi.sampledomain.com/password",
  "msp_phone": "+6501234567",
  "msp_email": "support@msp.com",
  "msp_website": "http://wifi.sampledomain.com",
  "msp_external_id": "0015B000015bJEfQAM",
  "msp_tenant_name": "sampledomain Inc.",
  "mspLogoFileDataList": [
    { … }
  ],
  "preferredWisprProvider": {
    "id": "string",
    "createdDate": "2019-08-24T14:15:22Z",
    "updatedDate": "2019-08-24T14:15:22Z",
    "providerName": "string",
    "apiKey": "string",
    "apiSecret": "string",
    "customExternalProvider": true,
    "auth": { … },
    "acct": { … },
    "parentId": "string"
  },
  "domain_suffix": "string"
}

Update Brand DetailsDeprecated

Request

Update existing branding configuration. This method will be removed no sooner than 08/31/2026. The following URL put /brandings can be used for this content.

Bodyapplication/jsonrequired
msp_labelstring[a-zA-Z0-9][a-zA-Z0-9-]{0,61}[a-zA-Z0-9]required

Unique label identifying the MSP.

Example: "msp-label"
logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
alarm_notification_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of alarm notification logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
ping_notification_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of ping notification logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
mlisa_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of RUCKUS one logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
ping_login_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of ping login logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
default_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of default logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
msp_fqdnstring[ 0 .. 255 ] characters^$|[a-zA-Z0-9][a-zA-Z0-9-]{0,61}[a-zA-Z0-9](\...

The FQDN of MSP portal.

Example: "wifi.sampledomain.com"
contact_support_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The URL at which to obtain customer support from your MSP.

Example: "https://support.sampledomain.com/"
contact_support_behaviorstring[ 0 .. 255 ] characters

The contact support behavior of MSP tenant.

Example: "redirect"
open_case_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The URL at which to open a customer support case with your MSP.

Example: "http://support.sampledomain.com/opencase"
open_case_behaviorstring[ 0 .. 255 ] characters

The open case behavior of MSP tenant.

Example: "redirect"
my_open_case_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The URL to view your open customer support cases.

Example: "http://support.sampledomain.com/myopencase"
my_open_case_behaviorstring[ 0 .. 255 ] characters

The my open case behavior of MSP tenant.

Example: "redirect"
change_password_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The change password URL of MSP tenant.

Example: "http://wifi.sampledomain.com/password"
msp_phonestring[ 0 .. 255 ] characters

Your MSP's customer support phone number.

Example: "408-123-5678"
msp_emailstring[ 0 .. 255 ] characters

Your MSP's customer support email address.

Example: "joho.wang@sampledomain.com"
msp_websitestring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

Website URL for your MSP.

Example: "http://wifi.sampledomain.com/"
mspLogoFileDataListArray of objects(MspLogoFileData)

List of logo file metadata associated with the MSP account.

preferredWisprProviderobject(PreferredWisprProvider)

Preferred WISPr provider configuration for external captive portal authentication.

application/json
{
  "msp_label": "msp-label",
  "logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "alarm_notification_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "ping_notification_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "mlisa_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "ping_login_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "default_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "msp_fqdn": "wifi.sampledomain.com",
  "contact_support_url": "https://support.sampledomain.com/",
  "contact_support_behavior": "redirect",
  "open_case_url": "http://support.sampledomain.com/opencase",
  "open_case_behavior": "redirect",
  "my_open_case_url": "http://support.sampledomain.com/myopencase",
  "my_open_case_behavior": "redirect",
  "change_password_url": "http://wifi.sampledomain.com/password",
  "msp_phone": "408-123-5678",
  "msp_email": "joho.wang@sampledomain.com",
  "msp_website": "http://wifi.sampledomain.com/",
  "mspLogoFileDataList": [
    { … }
  ],
  "preferredWisprProvider": {
    "id": "string",
    "providerName": "string",
    "apiKey": "string",
    "apiSecret": "string",
    "customExternalProvider": true,
    "auth": { … },
    "acct": { … }
  }
}

Responses

Accepted

Bodyapplication/json
requestIdstringrequired

Unique identifier for tracking the API request.

tenantIdstring

Tenant identifier associated with the request.

Response
application/json
{
  "requestId": "string",
  "tenantId": "string"
}

Add Brand DetailsDeprecated

Request

Create a new branding configuration. This method will be removed no sooner than 08/31/2026. The following URL POST /brandings can be used for this content.

Bodyapplication/jsonrequired
msp_labelstring[a-zA-Z0-9][a-zA-Z0-9-]{0,61}[a-zA-Z0-9]required

Unique label identifying the MSP.

Example: "msp-label"
logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
alarm_notification_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of alarm notification logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
ping_notification_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of ping notification logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
mlisa_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of RUCKUS one logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
ping_login_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of ping login logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
default_logo_uuidstring^$|[a-zA-Z0-9~\.+_-]+

The ID of default logo file.

Example: "b183ae56e08111e98a342a2ae2dbcce4-001.png"
msp_fqdnstring[ 0 .. 255 ] characters^$|[a-zA-Z0-9][a-zA-Z0-9-]{0,61}[a-zA-Z0-9](\...

The FQDN of MSP portal.

Example: "wifi.sampledomain.com"
contact_support_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The URL at which to obtain customer support from your MSP.

Example: "https://support.sampledomain.com/"
contact_support_behaviorstring[ 0 .. 255 ] characters

The contact support behavior of MSP tenant.

Example: "redirect"
open_case_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The URL at which to open a customer support case with your MSP.

Example: "http://support.sampledomain.com/opencase"
open_case_behaviorstring[ 0 .. 255 ] characters

The open case behavior of MSP tenant.

Example: "redirect"
my_open_case_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The URL to view your open customer support cases.

Example: "http://support.sampledomain.com/myopencase"
my_open_case_behaviorstring[ 0 .. 255 ] characters

The my open case behavior of MSP tenant.

Example: "redirect"
change_password_urlstring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

The change password URL of MSP tenant.

Example: "http://wifi.sampledomain.com/password"
msp_phonestring[ 0 .. 255 ] characters

Your MSP's customer support phone number.

Example: "408-123-5678"
msp_emailstring[ 0 .. 255 ] characters

Your MSP's customer support email address.

Example: "joho.wang@sampledomain.com"
msp_websitestring[ 0 .. 255 ] characters^$|(http|https)://[a-zA-Z0-9][a-zA-Z0-9-]{0,6...

Website URL for your MSP.

Example: "http://wifi.sampledomain.com/"
mspLogoFileDataListArray of objects(MspLogoFileData)

List of logo file metadata associated with the MSP account.

preferredWisprProviderobject(PreferredWisprProvider)

Preferred WISPr provider configuration for external captive portal authentication.

application/json
{
  "msp_label": "msp-label",
  "logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "alarm_notification_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "ping_notification_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "mlisa_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "ping_login_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "default_logo_uuid": "b183ae56e08111e98a342a2ae2dbcce4-001.png",
  "msp_fqdn": "wifi.sampledomain.com",
  "contact_support_url": "https://support.sampledomain.com/",
  "contact_support_behavior": "redirect",
  "open_case_url": "http://support.sampledomain.com/opencase",
  "open_case_behavior": "redirect",
  "my_open_case_url": "http://support.sampledomain.com/myopencase",
  "my_open_case_behavior": "redirect",
  "change_password_url": "http://wifi.sampledomain.com/password",
  "msp_phone": "408-123-5678",
  "msp_email": "joho.wang@sampledomain.com",
  "msp_website": "http://wifi.sampledomain.com/",
  "mspLogoFileDataList": [
    { … }
  ],
  "preferredWisprProvider": {
    "id": "string",
    "providerName": "string",
    "apiKey": "string",
    "apiSecret": "string",
    "customExternalProvider": true,
    "auth": { … },
    "acct": { … }
  }
}

Responses

Accepted

Bodyapplication/json
requestIdstringrequired

Unique identifier for tracking the API request.

tenantIdstring

Tenant identifier associated with the request.

Response
application/json
{
  "requestId": "string",
  "tenantId": "string"
}

Check MSP LabelDeprecated

Request

Please refer brandings section.This method will be removed no sooner than 08/31/2026.

Path
mspLabelstringrequired

MSP Label

No request payload

Responses

Ok

Bodyapplication/json
requestIdstringrequired

Unique identifier for tracking the API request.

tenantIdstring

Tenant identifier associated with the request.

Response
application/json
{
  "requestId": "string",
  "tenantId": "string"
}

Retrieve Brand Base URLsDeprecated

Request

Retrieve base URLs for brand resources and assets. This method will be removed no sooner than 08/31/2026.

No request payload

Responses

Ok

Bodyapplication/json
requestIdstringrequired

Unique identifier for tracking the API request.

tenantIdstring

Tenant identifier associated with the request.

Response
application/json
{
  "requestId": "string",
  "tenantId": "string"
}

Deprecated

Operations